Mystery Shopping

Mystery Shopping is a great tool for evaluating service quality and personnel performance. “Mystery clients” are secret agents of IMPERIA KADROV visiting your shops or offices, behaving like ordinary customers, buying goods, ordering services, asking questions and performing other actions of Customer’s preference. All conversations, customer service reactions, quality-related issues etc. are then carefully documented.

The inspected parameters may be:

• Shop/office room condition, convenience and attractiveness
• Following of corporative standards by company employees
• Knowledge of product/service features, ability to properly present product/service to customer
• Company employees’ communication skills
• Effectiveness of current special promo actions

By using mystery shopping you could accomplish various business goals:

• Evaluate the quality of your personnel work from the final customer’s position
• Raise the quality of sales and service
• Reveal best employees or weak links in the team
• Work time study

Please, address your questions and requirements to Customer service department.